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SERVICE DEPARTMENT

Our Location

Gillespie Ford
18834 W Grand Ave.
Gurnee, IL 60031

Service: 847-281-5294
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Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Meet Our Service Staff

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Service Valet
Erik Gonzalez
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Service/Fleet Manager
Chris Hueckstaedt
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Director of Outside Operations
Marco Gantes
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Service Writer
Dennis Pena
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Service Writer
Joel Tinajero
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Ford Technician
Pete Gorski
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Ford Technician
Juan Petronilo
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Ford Technician
Roberto Rodriguez
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Ford Technician
Peter Ruffner
Ford Technician Chris  Henderson
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Ford Technician
Chris Henderson
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Technician
Michael Mortel
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Service Valet
Phil Brown
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Service Valet
Justin Mordica
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Service Valet
Carlos Gantes

Contact Information


Very smooth process from calling for an appointment to drop off and pick up. All people I dealt with were friendly and willing to answer any questions that I may have had.

- Geri, CARS

Gillespie Ford did an amazing job with the service on my Explorer. Responsive, fast and great price! I’ll definitely be back here again.

- Michael, CARS

Chris is a great service manager. Makes it easy to make an appointment at our convenience. Have been working with him for many years.

- Darlene, CARS

𝚏𝚛𝚊𝚗𝚔 𝚠𝚊𝚜 𝚟𝚎𝚛𝚢 𝚗𝚒𝚌𝚎 𝚊𝚗𝚍 𝚑𝚎𝚕𝚙𝚏𝚞𝚕. If you are looking for a car and don’t want any trouble Frank is your guy ! He is fast and understanding and is willing to go beyond with whatever you ask for !

- Yasmine Winston, GOOGLE

Frank Schmidt is one of the most patient and understanding workers I've ever dealt with. He worked through every step with me and answered every question I had. I highly recommend Gillespie Ford and Frank Schmidt if you are looking into buying a new car for your family.

- herman ladge, GOOGLE

Over the years I have bought many cars and I can tell you that I will never go anywhere to buy a car but with Frank AT Gillespie Ford. He is by far the best salesman out there and will take care of you better than anyone hands down! IF YOU ARE IN THE MARKET FOR A VEHICLE I HIGHLY SUGGEST YOU SEE...

- Audrianna Schmidt, GOOGLE

Frank S. was hands down one of the best salesmen I have ever worked with. He was friendly and honest. There were no lengthy negotiations. We agreed on a price quickly and we were out the door. After an unpleasant experience at a different dealership earlier in the day, my faith was restored with...

- Carey Bien, GOOGLE

The attention to service. The sales rep located the vehicle we wanted hidden behind two rows of cars and told us to take a ride, we recently purchased the new car.

- William, CARS

Frank S. was friendly honest and helpful. Overall the staff did a great job making the purchase an easy process. We will be returning for our next purchase.

- Daniel, CARS

Fast, friendly and my car is always taken care of with no complaints. Been coming for years! We tell everyone about this dealership!

- Judy, CARS

Prompt service. Thank you for your service. Thank you, thank you, thank you. Very minimal waiting time. Same day service.

- Al, CARS

Gillespie Ford, particularly Chris Hueckstaedt, always takes care of me. I have 5 separate vehicles regularly serviced there. They're prompt and efficient.

- John, CARS

I've been a regular customer for several years. I have five vehicles serviced regularly. Repairs are done promptly & efficiently and correctly the first time. Chris Hueckstaedt always takes great care of me!

- JRS, DEALERRATER

i was able to get a loaner which was most appreciated. My rubber floor mats in the front went missing, but was told they would be replaced. Dan and Anthony are great.

- Joe, CARS

Outstanding communication from the very beginning! I felt I was getting the VIP treatment! They worked with my extended warranty company and got the job done asap.

- Edward, CARS

Excellent customer service. Great deal!

- Raymond Franco, GOOGLE

Alex was easy to work with. He let me know the progress and how long it would take and the cost ahead of time.

- Dawn, CARS

short waiting time even without appointment, facility is clean, staff are professional, waiting lounge could be bigger though and more open.

- Jocelyn, CARS

Friendliness of the sales rep, it is not everyday that you meet with knowledgeable individuals that are frienly as well.

- Freidon, CARS

Fernando was responsive, informative and helpful. Gillespie Ford gave us the best possible deal on our new Explorer. I highly recommend them!

- Frazer, CARS

Service department would have forgotten about my repairs if I was not persistent. My repair took 7 months to complete.

- James, CARS

easy in and out , chris h. was very proffesional and polite.. very clean facility . well organized , and thought out business .

- Benjamin, CARS

I liked that my point of contact would contact me to let me know when the scheduled pick up would change and was honest with me with there were issues and part mix-ups.

- Veronica, CARS

Dennis Pena is great. Awesome environment. Speedy service. Mikey is a great technician. Facility is clean. Highly recommend the service department.

- Steven, CARS

They are very professional and welcoming. As soon as I walked in to the service department I was greeted and helped right away. They also answered or found the answer to my questions

- Sarah, CARS

The people are friendly and hopeful. They have great selection of vehicles. With a very nice and clean facility to buy a vehicle as well get you vehicles service done at.

- Raymond, CARS

The service is outstanding take care of all issues in a timely manner much appreciate it very friendly Definitely will bring my truck back to this dealership they are awesome

- Eric, CARS

Justin was straightforward and honest, very efficient and got me out of there in less than 3 hours total over the two days I went there

- Andrew, CARS

Justin was straightforward and honest, very efficient and got me out of there in less than 3 hours total over the two days I went there

- Andrew Collins, GOOGLE

willing to negotiate good price went quickly Ella was pleasant to work with. need my garage door opener back. Ella was gone nobody else would help me

- Loretta, CARS

Frank I really liked his style of dealing with a client. He was really helpful and great with explaining features. Took care of all the little things.

- Tammy, CARS

Service didn't take long. Was in and out quickly. I will keep coming back for service. again and again and again.

- Bill, CARS

Justin the sales rep and Nate the manager were so awesome to work with! They made the process as painless as possible, walked through each step with us and made sure I walked away with a car I loved and a great price. Overall everyone at the dealership was so kind and wanted to make sure we were...

- Gaby Gomez, GOOGLE

I was kept up to date on cars progress. Service advisor Dennis was wonderful. He was very respectful and had a great sense of humor. It was a pleasure dealing with him.

- Cheri, CARS

Convenient with not needing an appointment. Quick service and loved the bonus car wash. So happy I found your dealership to purchase my Evo Sport.

- Judith, CARS

Excellent and fast service! Great experience dealing with Justin. Always respectful and helpdul. Overall a great dealership thata has great deals!

- panos damouni, GOOGLE

This was just a simple Oil change it should not take 2 hours!! You need to better project the time when accepting the work!

- Preston, CARS

Ricky remembered my name and talked to me as if he remembered me and what I bought a year ago. I was impressed.

- Huntsman, CARS
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