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Our Location

Gillespie Ford
18834 W Grand Ave.
Gurnee, IL 60031

Service: 847-281-5294
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Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Meet Our Service Staff

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Service Valet
Erik Gonzalez
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Service/Fleet Manager
Chris Hueckstaedt
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Director of Outside Operations
Marco Gantes
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Service Writer
Dennis Pena
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Service Writer
Joel Tinajero
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Ford Technician
Pete Gorski
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Ford Technician
Juan Petronilo
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Ford Technician
Roberto Rodriguez
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Ford Technician
Peter Ruffner
Ford Technician Chris  Henderson
Ford Technician
Chris Henderson
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Michael Mortel
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Service Valet
Phil Brown
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Service Valet
Justin Mordica
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Service Valet
Carlos Gantes

Contact Information

My wife and I walked in today to see what Gillespie has to offer for cars on a new Fusion. We were greeted by the sales person Lee, he extended his advanced customer service assistance immediately, which is very important as a form of aknowledgment every customer should receive👍. He was...

- Ahmad Rayyan, GOOGLE

Much better customer experience from the last time. Lily was exceptional and very professional. I hope to do business with her again.

- Maria, CARS

Lilly, Jim and finance were easy to work with. Best experience I've ever had buying a car. I would recommend to anyone.

- Scott, CARS

Chris is always helpful and he finish’s the job in The time we ask. Goes the extra mile to research parts for us

- Sue, CARS

Recall was fixed well. The location was nice and clean and very nice workers. There was pizza as well which was very nice.

- Ricardo, CARS


- Michael, CARGURUS

Easy to do business with these guys, they found the right car for me and bought my car at the right price.

- Richard, CARS

I liked the creative way your salesman put together a deal that was actually better than the one I came in to make.

- Dennis, CARS

Good response team


We have been going to Gillespie Ford for over 25 years. Always treated us fairly and the service is excellent. We have bought three automobiles from them, last one was yesterday. Highly recommend.

- Haydee, CARS

Direct and to the point. Sales and finance were great. They showed me what I wanted to see and were not pushy.

- David, CARS

Justin was great!! From the first time speaking to him on the phone I felt comfortable. He was knowledgeable, friendly and professional. I really felt like I was in good hands from the first moment of my buying experience...I never felt like I was being “sold” and that’s not always easy to...

- Alyssa Haage, GOOGLE

My salesperson, Justin! From the first time speaking to him on the phone I felt comfortable. He was knowledgeable, friendly and professional. I really felt like I was in good hands from the first moment of my buying experience.

- Alyssa, EDMUNDS

no hassle dealing

- Kelly, EDMUNDS

From setting up the appointment to picking up the car, everything was done with no surprises and with no hassles.

- Martin, CARS

First time dealing with Gillespie. Justin was our sales rep and what a great guy to deal. Not pushy like a typical salesman would be. Did whatever he could to make the deal happen. Had some issues with the car (minor). Justin took care of it all via service. Dennis there was upfront and kept us in...

- fayaz merani, GOOGLE

This was my first experience with this dealership and I found it clean and comfortable. All the staff were kind and greeted me and my rep was knowledgeable and kept me updated.


The Service Manager solved a long standing problem I had with the power running boards on my 2014 F-150 Platinum. They are running like new, now I remember why I liked them so much in the first place. Awesome job!

- Daniel, EDMUNDS

Quick service, polite, knowledgeable. Answered all of my questions. Will be sure to visit them if my car needs service.

- Randy, CARS

the ease of working with the service department


The service was great, finding the right car for the right price. Every one was very helpful. The facility was very clean and well prepared.

- Jose, CARS

chris is the greatest service manager i have ever dealt witc in my 73 years on earth. he always tells me if i am going to have a long wait. you people are lucky to have him.

- Jill, CARS

By far one of the best places to get you car. People here will go above and beyond to meet their customer needs. They were very nice and eager to work with us. I definitely would come here for any future business. I was shocked that the paper process was quick.

- Jeremy Switalski, GOOGLE

Fernando was very helpful with all my questions and needs. He made the process as easy as possible. Smooth purchase from beginning to end.

- Keith, CARS

We were able to receive services immediately after entering service entrance. Personnel were there to answer questions. Service to car performed speedily, and upcoming services scheduled on the spot.

- Molly, CARS

Service dept is the best always good excellent job . Never had a issue always on spot. Waiting room excellent and clean .

- Kelly, CARS

Quick, courteous, thorough! Follow up on the work done and that our warranty would cover the repairs helped to ease our mind!

- Gary, CARS

Our experience with this dealership is always positive, whether it is the service portion, or the quality of their cars; it is always a pleasure to talk to a representative at this location. We ask questions, we get answers that make sense, and the quality of their workmanship is above reproach. We...

- pennys246, DEALERRATER

Friendly sales staff and very helpful.

- Brian, EDMUNDS

My service went great and I bought a new mustang too ! Great day . Frank and Nate did a great job getting this deal done

- Robert, CARS

Its always a great experience with your service Dept. Chris is awesome and believe he is truly an asset for Gillespie Ford, this is one of the reasons I have my vehicles serviced at Gillespie. Also the reason I have bought three vehicles in the past five years from your Gillespie.

- Irvin, CARS

Brought my Boss 302 in for an oil change and bought the Performance Blue GT 350 . I didn’t think the deal would go through but Frank and Nate got it done !

- Robert, EDMUNDS

Totally satisfied with the entire experience. Would recommend having your car serviced @ GF. Again, a great experience and overall value for my car's maintenance.

- Daniel, CARS

Good service and attention not long wait and good advice I will bring my car back for the next service

- Azucena, CARS

Everyone I came in contact with within Gillespie Ford was very friendly and helpful. The salesman, Frank, was knowledgeable of the vehicle I was interested in, easy to talk to, and very friendly. He went out of his way to ensure that I knew how to operate the vehicle and ensured me that he would be...


Ease to schedule service. Service was fast. Service advisor was very friendly. All work was done as requested. I would recommend this dealership.

- Dan, CARS

Fast friendly service great group of service personnel. Clean facilities. Service provided fast and on time. Easy dealership to find.

- Alex, CARS
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