SERVICE DEPARTMENT

Our Location

Gillespie Ford
18834 W Grand Ave.
Gurnee, IL 60031

Service: 847-281-5294
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Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Meet Our Service Staff

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Service/Fleet Manager
Chris Hueckstaedt
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Director of Outside Operations
Marco Gantes
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Ford Technician
Pete Gorski
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Ford Technician
Juan Petronilo
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Technician
Michael Mortel
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Service Valet
Phil Brown
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Service Valet
Justin Mordica
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Service Valet
Carlos Gantes

Contact Information

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Great service and communication, Edgar kept us in the loop every step of the way!

- Elizabeth, DEALERRATER

Showed up randomly one day to test drive. Everardo was nice and took me around.

- Rennat47, GOOGLE

Had a great experience buying my new Ford Maverick. I never felt like I was being pressured for anything and Hugo was a very down to earth and understanding Sales Advisor.

- il_Vendicator, GOOGLE

Gillespie just made our scheduled maintenance easier. Didn't need to take time off our work.

- Andy Gonzalez, GOOGLE

The team was very professional and knowledgeable. The buying process made simple with Angel and Dave. Thanks guys!

- Thomas Vickery, GOOGLE

Can’t get a better experience! Please speak with angel & hugo , you will not be disappointed. Service is superb!

- Nerraw, GOOGLE

Very easy and smooth process from scheduling to checking in and paying for service. Friendly staff. Big clean waiting area with snacks and soda vending machines only downfall was the tvs were not on.

- Claire Wadley, GOOGLE

Great service, they contacted me to a safety recall on my SUV and they went to my job to get it done!! It was very convenient and above and beyond!!

- Reygal Group, GOOGLE

Alex was a great salesman and helped me to his best ability. I’m very happy with the deal and help I was given by him

- Cesar Aburto, GOOGLE

Alex gave us the best customer service. We originally came in to view a vehicle but ended up coming out with one of the vehicles I always wanted. He also mentioned he was new to the position in sales and honestly we wouldn’t have know because he did an amazing job. Everyone else that help with...

- Jacky Perez, GOOGLE

Edgar and the entire staff provide exceptional customer service and outstanding value. Polite, professional, extremely knowledgeable & efficient. Gillespie Ford is a perfect 10!!! You cannot go wrong with them

- glenbrook.bsf.construction, DEALERRATER

Gordon was friendly, professional and very helpful.

- IVIA ORTIZ, GOOGLE

Repeat customer of theirs and I will keep contacting Edgar and Jim!

- Tim Gavin, GOOGLE

My husband and I worked with Edgar on trading in one of our cars and purchasing a new one. When I say working with him was an absolute breeze, I mean it. This has been the easiest and most stress free way of purchasing a car ever. He was beyond helpful in answering all of our questions and...

- Michelle Higgins, GOOGLE

My husband and I worked with Edgar on trading in one of our cars and purchasing a new one. When I say working with him was an absolute breeze, I mean it. This has been the easiest and most stress free way of purchasing a car ever. He was beyond helpful in answering all of our questions and...

- Michelle Higgins, DEALERRATER

I upgraded my factory 18 inch tires to the 20 inch factory tires on my brand new F150 STX Customer service is always amazing and friendly

- John Leece, GOOGLE

The Service Team at Gillespie Ford sets the bar for great service, communication, and customer experience. Michelle and Caitlin are awesome to work with and great people. If you drive a Ford you need to go see them and you'll understand.

- Eugene Kim, GOOGLE

Gordon came out today for the recall inspection on my vehicle, he was very friendly, efficient and informative! Thank you Gordon, you made this mobile service experience wonderful!

- Lisa Imrisek, GOOGLE

Sales and service department is very attentive.

- Ken Lapage, GOOGLE

Absolutely love the home service. These guys are the best

- Sandy Sikorski, GOOGLE

Everardo and Nate Superior communication!! I am grateful to have them as my sales reps. Thankyou.

- Blackandwhitespots, DEALERRATER

Edgar was amazing highly recommend

- RUTHL3SS B34TS, GOOGLE

I worked with Edgar for a trade in and purchase of a new car. He was extremely patient, helpful, and cared about making sure I was making a good financial decision with a new car that fit my needs. I highly recommend this dealership and Edgar.

- adr, DEALERRATER

This was my second purchase from Gillespie Ford. The entire atmosphere and sales experience was great. Everyone from the sales person to the finance went above and beyond to help me. This is by far the best dealership I have ever worked with in purchasing a vehicle. I can’t thank the staff enough!

- Frank Basinger, GOOGLE

Gordon was great. On time, polite and knowledgeable.

- Jeff Donnellan, GOOGLE

I was in need for a vehicle and my father put me in contact with the Gillespie team!

- Emanweber, DEALERRATER

Great experience. Gordon did a great job fixing a recall problem. I would use them again.

- Martin Karbin, GOOGLE

As always, the Gillepsie Ford team took care of me when I was in need of a truck.

- DJF, DEALERRATER

Gordon was great. Very professional and skilled.

- Patrycja Cress, GOOGLE

Everardo great sales person id come back to him again

- Mike Konkol, GOOGLE

Everardo was my sales person when i bought my new maverick he did a excellent job and was very professional... i will recommend the dealership and Everardo to any one.... very happy

- mikey175, DEALERRATER

Gordon came out for a mobile recall fix. He did a great job and explained everything in detail.

- Joe Dziadosz, GOOGLE

Very efficient having the repair service on our Ford Escape done at home… on time & expertly done by Nick, an excellent mechanic.

- Jim Sorensen, GOOGLE

I keep going back because of the service I receive time and time again.

- Jeffrey Vollmer, GOOGLE

Deliver what they say with total respect and integrity.

- Jeff Vollmer, GOOGLE

Gordon and Ivan we’re super helpful. They went above and beyond fixing my CarPlay issues as well as completing the scheduled recall maintenance. Very happy with this mobile system overall.

- Lindsey White, GOOGLE

Fast turn around quicker than promised

- Doug Study, GOOGLE
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